Contact
Contact
Talk to Us
Have a question about your order, need help choosing a sleep mask, or simply want to get in touch? We're always happy to hear from you.
At Giftquills, we believe the little details make everyday moments special. Whether you're shopping for yourself or choosing a thoughtful gift, we're here to help make your experience easier.
The Best Way to Reach Us
Questions about orders, shipping, returns, or our sleep mask collection are all welcome.
For order-related questions, please include your order number and any relevant photographs.
When We Reply
Our customer service team reviews inquiries during business days and aims to respond as soon as reasonably possible.
Messages received during weekends, public holidays, or busy periods may take additional time to process.
We appreciate your patience and understanding.
Making Sure We Can Help
When contacting us about an existing order, please use the email address associated with your purchase whenever possible.
If you haven't received a response, please check your spam or junk folder.
You can also send a follow-up message within the same email conversation.
What to Include
About an Order
- Your order number, if available.
- The email address used when placing your order.
- A brief description of your question or concern.
- For damaged or incorrect items, please include clear photographs.
- Let us know whether your inquiry concerns delivery, returns, or another order issue.
Before You Order
- Which sleep mask designs you are considering.
- Any questions about materials, design, shape, or fit.
- Whether you're choosing a mask for yourself or as a thoughtful gift.
- Your country, if you have a shipping question.
- Anything our FAQ or Care & Materials pages have not answered.
Who You Are Buying From
FLAT/RM A, 12/F, ZJ 300
300 LOCKHART RD
WAN CHAI
HONG KONG
Giftquills is an online store operated by PROVEXIA LAB LIMITED , a company based in Hong Kong.
Our collection features distinctive sleep masks with zodiac-inspired, floral, and artistic designs that bring personality to everyday moments of rest.
The company address listed here is provided for business identification. It should not be treated as a retail showroom or return destination.
Please email us before sending any items back so we can provide the appropriate instructions where applicable.
One Important Reminder. Giftquills will never ask you to send your full payment card number, card security code, banking password, or account passcode through email. If you receive a suspicious message claiming to represent our store, please contact us directly at info@giftquills.com before sharing any sensitive information.
Send a Message
Have a question we haven't answered? We'd love to hear from you.
Email us at info@giftquills.com with your question, and our team will review your inquiry.