Security
Payment & Security
Shopping online should feel straightforward and secure. At Giftquills, we want you to understand how payments are handled, what information is involved in processing your order, and how to recognize suspicious messages.
Who Processes Your Payment
Giftquills operates on Shopify, an e-commerce platform that provides checkout and order management services.
Payments are processed through the payment services available at checkout. The specific payment provider may depend on the payment method you select and the services enabled on our store.
Payment information is handled through the applicable payment processing systems and their security controls. Giftquills does not ask customers to send full payment card details by email.
Available payment methods are displayed during checkout and may vary by customer location.
What Information Is Used During Checkout
Different information is required to process payments, verify orders, and arrange delivery. The information available to store administrators may vary depending on the payment provider and Shopify settings.
| Information | How It Is Handled |
|---|---|
| Full Card Number | Full card details are handled by the applicable payment processing service rather than requested through our customer support email. |
| Card Security Code | Security codes may be required during payment authorization. Giftquills will never ask you to provide this code by email. |
| Payment Status | Order-related information. Payment status and transaction details may be available in the order record to support customer service, refunds, and payment inquiries. |
| Payment Method | Depending on the payment provider, limited payment method information may appear in the order record. |
| Billing Information | Billing details may be collected during checkout for payment verification, fraud prevention, and transaction processing. |
| Shipping Address | Used for fulfillment. Shipping information is needed to prepare and deliver your order. |
| Email Address | Used for communication. Your email address may be used to send order confirmations, shipping updates, and customer service responses. |
| Bank Password | Giftquills does not ask customers to disclose online banking passwords to our support team. |
Security During Checkout
Online payment security involves several layers of protection, including encrypted connections, payment processing controls, and account security.
Encrypted Connections
Shopify supports HTTPS connections to help protect information transmitted between your browser and the store.
Before entering payment information, check that you are using the correct website and a secure connection.
Payment Processing
Payment transactions are handled through the payment services available at checkout.
These services apply their own payment authorization and security procedures.
Order Information
Order information is managed through our e-commerce platform to support purchases, fulfillment, customer inquiries, and applicable business requirements.
We encourage customers to protect their own accounts and avoid sharing sensitive login information.
Important Security Reminders
- Never share your full card number. Giftquills will not ask you to email your complete payment card number or security code.
- Keep passwords private. We will not request your banking password or account passcode through customer support.
- Be careful with payment links. If you receive an unexpected request for payment, verify it through our official website before taking action.
- Watch for suspicious messages. Emails that create unusual urgency or request sensitive information may be fraudulent.
- Avoid sharing your screen. Do not grant remote access to unknown individuals claiming to help with your order.
- Contact us if unsure. If something about a message or payment request seems unusual, reach out through our official contact page.
How to Recognize Suspicious Messages
Email Communication
For customer service inquiries, our official contact address is info@giftquills.com .
Be cautious of unfamiliar addresses, misspelled domains, and unexpected requests for sensitive information.
If you are uncertain about an email, visit giftquills.com directly rather than following an unfamiliar link.
Payment Descriptions
The name shown on your bank or card statement may depend on the payment provider and merchant descriptor settings.
If you do not recognize a charge, contact us with the relevant order information so we can help review your inquiry.
If Something Looks Wrong
If you receive a suspicious message claiming to represent Giftquills, do not provide payment details, passwords, or verification codes.
You can contact us at info@giftquills.com and include the relevant details of the message.
If Your Card Was Used Without Permission
Contact your bank or card issuer promptly if you suspect unauthorized card activity.
Your financial institution can advise you about protecting your account and disputing unauthorized transactions.
You may also contact Giftquills with any relevant order details so our team can review the matter.
How Your Information Is Used After Checkout
Information collected during checkout may be used to process transactions, fulfill orders, communicate with customers, prevent fraud, and meet applicable legal obligations.
Certain information may also be processed by service providers that support payment processing, website operations, shipping, and other functions described in our Privacy Policy.
Depending on applicable privacy laws, you may have rights concerning access, correction, deletion, or certain uses of your personal information.
For more details, please review our Privacy Policy or contact us at info@giftquills.com .
The Company Behind Giftquills
Business Information
Store:
Giftquills
Company:
PROVEXIA LAB LIMITED
Customer Service:
info@giftquills.com
Company Address
FLAT/RM A, 12/F, ZJ 300
300 LOCKHART RD
WAN CHAI
HONG KONG
This address is provided for business identification and should not be treated as a return destination. Please contact us before sending any items back.
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